Privacy Policy

TRACKLOK® Ltd Privacy Policy
This Privacy Policy outlines how TRACKLOK® Ltd manages the personal information we collect about you. By visiting the TRACKLOK® Ltd website or communicating with us in any other way, we assume that you accept all aspects of this policy unless you notify us otherwise in writing.

1. Personal Information Collected
1.1 We collect personal information when you purchase from the TRACKLOK® Ltd website, such as your name, email address, country, location, occupation, and password.

1.2 We use cookies and other technologies to recognise you, customise your experience, and provide personalised content.

1.3 When you use this site, we automatically receive certain information, including your IP address, browser type, and ISP. We may also receive information about sites you visited immediately before and after visiting this site.

2. Uses of Personal Information
2.1 We use the personal information you provide to conduct our business, administer your purchases, and customise the services we offer you. We may also send you service or promotional communications through email and notices on the TRACKLOK® Ltd website.

2.2 In general, we collect, hold, use, and disclose your personal information for the following purposes:

  • Conducting our business

  • Providing and marketing our products and services to you

  • Collaborating on joint marketing initiatives with other providers

  • Communicating with you

  • Enabling you to purchase goods or services from us

  • Managing and enhancing our services

  • Complying with legal obligations

2.3 We may disclose your personal information to:

  • Third parties providing services related to your account or order (e.g., couriers or credit agencies)

  • Our professional advisors (subject to confidentiality obligations)

  • Governmental or regulatory agencies or bodies as required by law

  • Others authorised by you

3. Security
3.1 We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorized access, modification, or disclosure. This includes physical security measures and restricted access to electronic records.

3.2 While we strive to ensure the security of your information, we cannot guarantee the security of data transmitted over the internet. Our online secure credit card processing system provides added security. PayPal, our payment processor, is Level 1 PCI compliant and uses 256-bit SSL certificates to secure order details.

4. Changes to Policy
4.1 We may make changes to this privacy policy from time to time. Please ensure you have the most up-to-date version by refreshing your browser each time you visit our site.

5. How to Contact Us
5.1 If you have any privacy-related questions or wish to lodge a complaint about our handling of your personal information, please contact us at TRACKLOK® Ltd, PO Box 31270, Milford, Auckland 0741 or email info@tracklok.com

5.2 If we are unable to address your concerns, you can contact the Office of the Privacy Commissioner at PO Box 10-094, The Terrace, Wellington 6143 Phone: 0800 803 909 www.privacy.org.nz

Policy dated: July 2023